DELIVERY & SHIPPING
📦 1. Delivery Fees & Rates
A flat delivery fee of $8 applies to all orders below $58.
Orders that meet or exceed $58 qualify for free delivery.
All fees are shown at checkout before payment confirmation.
📍 2. Delivery Locations
We deliver island-wide across Singapore, excluding offshore islands such as Pulau Ubin, Jurong Island, and other restricted zones.
If you’re unsure whether your address is eligible, feel free to contact us before placing your order.
🕐 3. Delivery Timings
Deliveries are scheduled Monday through Saturday.
Delivery times range from early morning to afternoon, depending on your location and our drivers’ route.
While we currently do not offer specific time slots, we aim to complete all deliveries within the day.
We are working to improve delivery time visibility in the near future.
✈️ 4. Air-Shipment and Cargo Information (Air-Flown Items)
Some products, such as fresh seafood and seasonal produce from Japan, are imported via air cargo and follow a separate schedule.
Arrival Schedule:
- Japanese air-flown items arrive every Tuesday and Friday morning.
Ordering Guidelines:
- Place your order at least 3 days in advance of your preferred delivery date.
- Orders must be submitted before 3:00 PM for next available shipment processing.
- If an order is placed after the cut-off, it will be fulfilled after the next scheduled flight.
Example: An order placed on Monday at 11:00 PM will be fulfilled after the Friday shipment arrives.
- Delivery will be arranged within 3–5 business days of your order confirmation, depending on shipment schedules and product availability.
🛍️ 5. Self-Collection
Self-collection is available as a free option at checkout.
Orders must be placed at least 1 working day in advance for preparation.
Collection is available on weekdays during operating hours from our facility located at 1 Senoko Ave, #01-01, Singapore 758297
Contact Us
If you have any questions about this policy or need help with a specific order, please contact us via any of our contact methods found here.